Employee Spotlight: Donna Rutz
On Wednesday, April 21, West Springs Hospital Ward Clerk Donna Rutz was working in reception when she answered a call from a former patient who told her he was going to kill himself. Donna assumed a calm, reassuring voice and kept the caller on the line until she was able to summon a Crisis Counselor to reception. She continued reassuring the caller and introduced the Counselor to the caller, obtaining his commitment to remain on the line to talk with her, before handing the phone off.
Once the Counselor established a dialog with the caller, Donna looked up his information in Avatar to obtain his address and called law enforcement to request they respond to his residence to help the caller make it through his crisis. Ultimately, the caller was assessed and assisted and released to his home without further incident.
Donna’s great awareness, quick thinking, and calm under a very stressful situation truly saved a life that day. To recognize and thank her for her quick thinking and textbook response, the Hospital leadership team presented Donna with a small token of appreciation in honor of her save; she is a perfect example of the West Springs Hospital value of our workforce’s compassion and dedication to the fulfillment of our mission. Thank you, Donna, for being you!