West Springs Hospital
Family & Visitor Information

Families and significant others are highly encouraged to participate in their loved ones’ treatment, and it is required for families of child and adolescent patients. Family involvement is vitally important to a minor’s treatment and ensures better outcomes for the patient.
All efforts are made to help the patient’s support system understand his or her illness from a multi-dimensional perspective that ultimately promotes healing and stability.


Take a look at our Family Guide to learn more about the support services available to every patient’s family members.


While your loved one is a patient at West Springs we encourage you to call and visit. Having visitors helps patients feel supported and cared for by those who are important in their lives.
Please leave all valuables in your car. Purses, backpacks, keys, cell phones, pens, pencils, illegal items and outside food and drink are not allowed in the hospital. Please refer to the list of items in the Family Guide considered contraband and leave them at home or in your car.
The new West Springs Hospital offers many comfortable areas to spend time with your loved one, both indoors and outside if the weather is nice. As structured days are part of your loved ones’ treatment, we encourage you and close family members or friends to visit in the evenings and weekend afternoons.

Things to Know

  • All visitors must be aged 12 or older, and only immediate family members are allowed to visit any patient under the age of 18.
  • Patients have the right to determine their visitors and all visitors must be on the patient’s approved contact list.
  • Visits by the patient’s clergy, attorney or physician will not be restricted or denied at any time.
  • All visitors must read and sign a confidentiality statement indicating understanding of patient confidentiality rights.
  • You are required to leave all valuables in your car. Purses, backpacks, cell phones, pens, pencils, illegal items and outside food & drink are not allowed in the hospital.
  • Items such as keys will be inventoried by staff, kept locked during visit and returned to visitor upon departure.
  • Visitors who smell of alcohol and/or drugs, or exhibit any symptoms of alcohol or drug intoxication, will be asked to leave the premises immediately.
  • Visitors who have a communicable disease, such as mumps, measles, influenza, chicken pox or lice, or who have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting or diarrhea in the last 48 hours should not visit patients until they are symptom-free and not a risk for transmitting disease.